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    Frequently Asked Questions

    FAQs
    We are local in Africa and we are global Internationally. Our background screening and verification services in Africa is cheaper, faster and more secure.
    We have a central operations office based in UK but we have representative partnerships physically located in every African country listed on the portal. Our approach comprises of the right mix between offline and online operations
    VerifyAfrica provides background checks and verification services, including identity document verification, Certificates of Good Conduct, education credential checks, and validation of referees and guarantors across all African countries
    Yes, we prioritize data security and confidentiality. All verification requests are handled securely, and we work directly with authoritative sources to ensure reliable and private processing
    You can reach us through the contact form on our website (verify-africa.com) or by emailing our support team. We aim to respond promptly to all inquiries
    Anyone who needs to verify identity, documents, or records in Africa. Our services are open to both individuals and organizations.
    An AI-powered feature that allows users to perform real-time database checks from a single unified platform.
    It uses specialized AI to automate the data analysis process connecting directly to multiple authoritative data sources across Africa, enabling instant queries and real-time responses.
    Most Instant checks return verification results within seconds.
    No, the AI Mode automatically connects to multiple authoritative and trusted data sources across Africa to retrieve the necessary verification information based on your request.
    A specialized automated agent configured to verify results on various verification types (e.g., drivers licenses, sanctions screening, adverse media checks, graduate list verification, etc.)
    Yes, users can input structured language verification, and the platform intelligently interprets the request.
    AI Mode can instantly verify various identity documents, including National IDs, driver’s licenses and passports.
    Yes, certain AI agents support facial recognition matched against database photos (e.g., BVN face matching)
    Yes, this feature ensures that all verification activities are logged and can be accessed for compliance, auditing, and record-keeping purposes.
    Costs vary based on the type of verification and region. Our services are designed to be affordable, and you can pay in any currency. We have defined a price for each service as listed on the service catalogue.
    Verify your card details and attempt the transaction again. If the issue persists, try a different card or contact our support team at crm@verify-africa.com.
    We accept Flutterwave, Stripe, Bank Transfer, and money funded to your account wallet.
    All fees have been established based on the region, and no additional fees are required.
    We offer background screening and verification services across all countries in is Africa through partnerships with local authoritative sources
    Sign up at https://verify-africa.com/register, pick your verification service, upload your document, pay, and we’ll take care of the rest.
    Yes, creating an account helps you track your request, receive updates, and securely upload and receive documents.
    On the Login page, select the "Forgot Password" link. Enter the email address associated with your account registration. A password reset link will be sent to your email. Follow the instructions provided in the email to set a new password. Once reset, return to the Login page and input your new password to access your account.
    If you haven’t received the password reset link, please check your spam or junk folder. Ensure you entered the correct email address associated with your account. If the link does not arrive within a few minutes, please contact our support team at crm@verify-africa.com or utilize the chatbot feature on our website for assistance.
    Yes, contact our support team at crm@verify-africa.com and request an email change.
    You can request a verification directly through our website (verify-africa.com) by selecting the desired service, providing the required details, and submitting your request. Payment can be made in any currency of your choice
    Processing times vary depending on the type of verification and the source institution. We have defined estimated duration in days for each service listed on verify africa. The processing time is an estimate and could be quicker or a little bit later
    If a verification uncovers discrepancies (e.g., false referees or invalid credentials), we provide a detailed report to help you make informed decisions. Our goal is to protect you and your business.
    Yes, you can use one account for multiple verification requests.
    Upload a clear scan of the document to be verified.
    Yes. Please include a certified English translation.
    You can delete and re-upload before payment. If you have made a payment but discovered that the submitted document is incorrect, please contact support at crm@verify-africa.com immediately to replace the file.
    Make sure the file is under the size limit and in PDF format. Try another browser if the issue continues.
    No. Please upload a scanned PDF. Screenshots are often too blurry or incomplete for official checks.
    After signing in and starting a new verification request, click on ‘order form’ and upload the document under ‘Copy of Document to Verify’.
    Yes. You can track your order under ‘My orders’ in your ‘User Profile’.
    A discrepancy probably means that the information you submitted does not match the official records. We flag the verification as “Not Verified” and submit the institution's report that explains the nature of the discrepancy.
    Currently, our focus is mainly on African-issued certificates. But we do offer degree verifications for a few non-African countries like India and the United Kingdom.
    Contact support at crm@verify-africa.com.
    The issue may stem from factors such as an unaccredited program, closure of the institution, administrative errors, or fraudulent credentials.
    We verify all certificates within our verification scope, irrespective of the language in which they are issued.
    Kindly submit your enquiry through crm@verify-africa.com. Please note that delays may occasionally occur due to slower response times from external institutions or the need for additional verification to ensure accuracy.
    Yes, a certificate obtained outside Africa can be verified in Africa. But the process depends on the issuing country, the institution, and the requesting entity.
    Yes, we offer verification for professional certifications and other types of certifications.
    We verify education credentials from a wide range of institutions, including those listed on our website. If the institution is not listed, kindly contact us to see if we can have it covered.
    If you can’t find your institution on our platform, please follow these steps: 1) Double-check the spelling or try alternative names (e.g., abbreviations or former names of the institution). 2) Contact our Support Team via email (crm@verify-africa.com) or live chat with details about your institution (e.g., name, location, and type of credential).
    It’s a report that shows a company’s financial standing, debt profile, payment history, and risk rating.
    Authorized individuals, such as lenders, partners, or service providers, with consent from the business.
    We assess an individual’s credit history using authorized credit bureaus to check payment history, debts, and credit scores.
    A credit check assesses an individual’s financial reliability. In contrast, a business credit check evaluates the financial credibility of a company or organization, rather than an individual.
    Our field agents physically visit the location to confirm the residency or business presence at the given address.
    Yes, a passport issued outside the country of residency can be verified with Verify Africa.
    National identity number, passport, voter’s card, and national ID cards can be verified with the appropriate government agencies.
    Yes, but additional time may be needed if digital records are unavailable.
    Currently, our focus is on African-issued birth certificates.
    We verify job titles, duration of employment, reason for leaving, and rehire eligibility by contacting former employers.
    Yes, we can verify both with consent. Some employers may require additional authorization.
    The name of the candidate, the name of the reference provider, and the address information of the past employment. Additional documents or information may be requested if needed.
    Yes, physical address verification services are listed.
    Yes, individual and corporate credit checks are services listed on the platform.
    Yes, police clearances and criminal record searches are available.
    Yes, company sanctions, company validity checks, company ownership discovery, business checks and others are available on the platform.
    Yes, previous employment history and reference checks are available.
    An institution, government body, or authorized partner that verifies records directly.
    No. They do not earn fees.
    Universities, exam boards, government bodies, etc.
    Yes, you can upload non-African certificates for verification.

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    We are local in Africa and we are global Internationally. Our background screening and verification services in Africa is cheaper, faster and more secure.

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    Ashley Hargreeves Limited
    Registration Number: 14295618
    Registration Address: MonomarkHouse, 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
    Operations Address: 79 MarehamRoad, Horncastle - LN9 6BN
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